Please fill out the form below to submit a maintenance request. Alternatively, you can send an email with your address, unit # and maintenance request to info@royalbluemgmt.com You can also log into your account and submit a request through the maintenance portal or your smartphone app. Lastly, you can call our office at (212) 210-7118.
Live in a condominium building? Some issues are handled by your unit owner, not by us.
All maintenance requests must be submitted through the FolioSpace Online Portal (mobile app or website) using the blue “Request Maintenance” button.
After submitting your FolioSpace request, please also call or text your Building Superintendent so they are aware of the issue.
If your property does not have a Superintendent, please skip this step.
You may also call or text our 24/7 Maintenance Hotline for assistance:
Please allow 3–4 business days for a response. We will address your request as quickly as possible.
Royal Blue Property Management will not reimburse residents for contractors, plumbers, locksmiths, electricians, technicians, or other vendors hired directly by a resident without our prior written authorization.
In condominium buildings, Royal Blue Property Management manages the building as a whole, not the individual units. Here is who to contact:
Common areas, amenities, and building systems, such as:
Submit these through FolioSpace using the steps above.
Anything inside the walls of your apartment, such as:
Contact your landlord (the condo unit owner). If you own your unit, these are yours to arrange.
Call or text our 24/7 Hotline at (845) 524-9366 and also notify your Building Superintendent. For life-threatening emergencies, call 911 immediately.
Many of our buildings have a monthly exterminator visit with a sign-up sheet in the lobby. Write your name and unit number on the sheet if you’d like service in your apartment.
Please test your detectors regularly. Battery replacement is the resident’s responsibility. Do not remove or disable detectors, and report any issues to management.
For non-maintenance matters, please contact your Property Manager.
Thank you for following this process. Using FolioSpace to submit service requests allows our team to properly track, assign, follow up on, and resolve your maintenance requests.
Royal Blue Property Management
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